Position Title: Residential Specialist

Date: March 20, 2024

Department: Residential Specialist

Status: Non-Exempt

Reports to: Residential Specialist Supervisor, General Manager, Operations Manager.

Primary Purpose: The Residential Specialist assists the homeowners and guests of Azure Ala Moana Condominium and is responsible for carrying out and implementing the policies and the house rules of the AOUO Azure Ala Moana.

The Azure Ala Moana team is looking to hire someone who is dependable, has a positive attitude, and is team-oriented.

Job Type: Full-time

Salary Range: $17-$20 per hour after 90 days

Experience: 1-5 years in a Condominium Or High-Rise Setting (preferred)

Duties & Responsibilities:

• Displays genuine "Aloha Spirit" to residents and guests when passing through the lobby
• Monitoring the security of the building and perimeter by using CCTV throughout the shift
• Communicate with residents regarding complaints and questions
• Properly greet residents and guest when passing through the lobby
• Generate descriptive maintenance work orders & incident reports
• Ensures all residents & guests are in compliance & educated with the house rules
• Quickly responds to emergencies such as fire, water, and medical

Demands & Requirements:

• Require frequent walking, bending, as well as lifting and handling up to 30 pounds
• The ability to multi-task and the ability to deal with frequent interruptions while performing a complex computer task
• Available to work weekends & holidays

Essential Duties and Responsibilities:

• The Residential Specialist creates a welcome environment for residents and guests.
• The Residential Specialist displays genuine “Aloha Spirit” customer service.
• The Residential Specialist greets all residents and guests upon entering the property.
• The Residential Specialist checks-in and registers guests and contractors.
• The Residential Specialist knows and understands all building rules, regulations, policies and procedures.
• The Residential Specialist maintains full knowledge of building locations, functions and amenities.
• The Residential Specialist assists residents, guests, and contractors; answers questions about the property and operations.
• The Residential Specialist facilitates maintenance requests and maintains accurate reports to be passed down to the Maintenance Supervisor.
• The Residential Specialist performs administrative duties in support of the management office.
• The Residential Specialist watches for unwanted individuals entering the building and suspicious behavior or activity.
• The Residential Specialist monitor’s the Association’s surveillance system; investigates suspicious activities and reports to Management; contacts HPD as necessary.
• The Residential Specialist ensures all residents and guests are in compliance with the building rules, regulations, and policies.
• The Residential Specialist enforces the House Rules and building policies; educates residents of the rules and residents.
• The Residential Specialist maintains the cleanliness of the Main Lobby and Mail Room.
• The Residential Specialist helps to ensure the cleanliness of all common areas; contacts Custodial as needed for assistance.
• The Residential Specialist updates all applicable logs, files, and systems relevant to building operations.
• The Residential Specialist communicates efficiently with team members using 2-way radio communications including Phonetic Alphabet and Radio 10 codes.
• The Residential Specialist sorts and logs all incoming mail; notifies when a package has arrived.
• The Residential Specialist maintains accurate records of incoming and outgoing packages and deliveries.
• The Residential Specialist completes accurate and comprehensive reports in a timely manner: incident reports, leak reports, leak update reports, and house rule violation reports.
• The Residential Specialist ensures that the Lead Residential Specialist/Residential Specialist Supervisor, General Manager, Maintenance Manager, and Executive Assistant are informed immediately of any major events.
• The Residential Specialist monitors building systems, such as Air Conditioning.
• The Residential Specialist monitors building systems, such as fire and water; answers alarms and investigates disturbances.
• The Residential Specialist handles water leak situations.
• The Residential Specialist calls HPD or HFD in case of emergency, such as presence of unauthorized persons and fire.
• The Residential Specialist logs and stores Lost & Found property.
• The Residential Specialist follows OSHA regulations and standards.
• The Residential Specialist adheres to the AOUO Azure Ala Moana mission statement at all times.

Work Hours:Duties may require occasional overtime and an adjusted schedule to properly maintain the project and work standards.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Honolulu, HI 96814 (Required)

Work Location: In person