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Aon is looking for a OpsTech Prof I
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon's Affinity business group within Aon Risk Solutions, in Alpharetta, GA.
As a Quality Professional, you will report to the Operational Excellence Manager.
Your impact as a Quality Specialist
SUPPORTS the Account Executives in the aspects of maintaining and increasing quality levels for our clients from both business and regulatory perspectives.
COLLABORATES with clients, management, and training with data analysis of trends for improvements with our Debt Cancellation clients.
This position requires extensive knowledge of functional processes within the company and the impacts of any process changes to quality for all clients.
Job Responsibilities :
Performs daily quality audits for Analysts as required as it pertains to benefit adjudication, customer care 2
tier resolution, outbound calls, on-line chat and email, all while ensuring to meet specific client SLAs / SOPs.
Provide recommendations for policy and procedure changes that may enhance service productivity or the customer experience.
Leads in the preparation of performance reporting to deliver in the meetings.
You bring knowledge and expertise
Required Experience :
Desired Experience :
Bilingual in Spanish
Education :
BS / BA degree preferred
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.
and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position is $60,000 to $70,000 annually 10% target bonus annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.
The salary may also be adjusted based on applicant's geographic location.
We Offer You
optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
2538523
Last updated : 2024-04-23
Full Time
Insurance
$45k-63k (estimate)
04/25/2024
04/28/2024
aon.com
ESCONDIDO, CA
>50,000
1988
MARK CASAS
$1B - $3B
Insurance
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
The job skills required for Operation specialist include Problem Solving, Written Communication, Coaching, Teamwork, Life Insurance, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be an Operation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operation specialist. Select any job title you are interested in and start to search job requirements.
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