Description

Major Duties and Responsibilities 

• Return incoming bill calls and collect patient payments over the phone
• Appeal denials and submit medical records upon request to various insurance companies
• Follow-up on aged Accounts Receivable insurance list
• Handle patient bill issues/concerns/questions while patients are in the office
• Mails primary and secondary claims daily

Requirements

Experience and Education 

• Highschool Diploma or Equivalent 
• 1-3 years of Insurance Reimbursement Experience

Skills and Abilities 

•  Ability to effectively multi-task & prioritize.
• Knowledge of medical terminology.
• Exceptional customer service skills and patient-interaction skills.
• Knowledge of cancer care agents, pharmacology of cytotoxic and immunologic agents a plus.
• Accuracy – Ability to perform work accurately and thoroughly
• Ability to communicate effectively verbally and in writing.
• Proficient ability to use a computer and electronic medical record.
• Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Ability to pay attention to the minute details of a project or task.
• Ability to adapt easily to changing conditions and work responsibilities.
• Work as part of a team and collaborate with co-workers.