1 Agent Onboarding Specialist - Remote Job in Boston, MA

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Agent Onboarding Specialist - Remote

Anywhere

Boston, MA | Full Time

$48k-60k (estimate)

1 Month Ago

Agent Onboarding Specialist - Remote

Anywhere Boston, MA

$48k-60k (estimate)

Full Time | Restaurants & Catering Services 1 Month Ago

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Anywhere is Hiring a Remote Agent Onboarding Specialist - Remote

The Onboarding Specialist is primarily responsible for facilitating a seamless administrative onboarding process for all new agent affiliations to the Atlanta offices. This position will work closely with a variety of departments to ensure that all tools and systems for our new agents are created and assigned correctly. This position will also play a key support to the Branch Leader for a variety of administrative tasks that bolster agent recruiting and onboarding efforts. This role will work mostly remote but may be called into an office for face-to-face support when needed. Essential Job Duties:Create an Exceptional Onboarding Experience – Agents

Process all new agent affiliations through OnBase, MLS, Boards, etc.
Facilitate the creation of the agent photo and bio and ensure it is provided to the needed partners for distribution.
Work with IT, Licensing, Marketing, the state licensing authority, etc. to ensure that new agents have proper access to DESK, email, marketing tools, etc.
Support the agent with initial contact uploads into InTouch, Prospect Square (C4L), etc.
Create new agent announcements for the Managing Broker to send/share. Includes both the in-office email announcement and applicable social media posts.
Basic first-time agent marketing items - ordering name badges, yard signs, business cards, etc.
Track collection of ASPs, LAPs, and other needed paperwork for licensing.

Branch Leader Support

Connect with Branch Leader on each new agent affiliation.
Support Branch Leader in recruiting appointments during call sessions.

Other Duties:

Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:

High School Diploma required.
2 or more years customer service experience preferred; Prior Real Estate strongly preferred.
Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat.
Ability to communicate with different audiences, convey message successfully, and change gear quickly to support different customers.
Ability to work in a remote environment while maintaining self-discipline, great communication skills and a high level of productivity.
Customer focused, delivery oriented, good team member, values honesty, and integrity
Creative problem-solving skills.
Strong customer service skills with excellent communication skills, both verbal and written.

Position Type and Expected Hours of Work:

This is predominately a remote work position but may be required to attend regional in-person meetings as frequently as once a month or face to face agent support as needed.
Scheduled hours are based on business need.

Work Environment:

This job operates predominately in a remote work environment. This role routinely uses equipment such as computers and phones.

Physical Demands:

Must be able to physically, with or without accommodation, operate a computer and phone. Must possess the ability, with or without accommodation, to express oneself, communicate with others, listen, and exchange information.

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Exciting News:
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range:

$40,000 - $50,000 ; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.