Summary

This is a per diem (as-needed) opportunity. Candidates are expected to be available at least 10 to 15 hours a week from 9 AM to 5 PM. This will be a startup environment that provides a huge opportunity to learn many different skills! Outside of IT experience, the candidate will gain foundational knowledge of Web Design, Digital Marketing, and Social Media Marketing. The ideal candidate should already have some familiarity with Windows, Microsoft 365, Google Workspace, Apple MacOS, network devices, including smart switches, routers, firewalls etc. Candidates will be responsible for providing technical support to clients. This will primarily involve onsite support to various clients in South Florida (Miami-Dade, Broward, Palm Beach) but may at times include remote support (as needed). The candidate must already reside in South Florida.

Requirements

• Strong interpersonal, verbal and written communication skills. Strong command of the English language.
• Strong customer service orientation is a must. Candidates must be comfortable interacting with clients, vendors, and partners on the phone and via email.
• Strong troubleshooting skills and technical knowledge
• Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
• Reliable internet access.
• Be able to lift and carry up to 50 pounds
• Have a current valid driver's license
• Have reliable transportation
• Be willing and able to travel to various client locations throughout South Florida

Responsibilities

• Ability to quickly learn new systems and software applications.
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Providing detailed documentation of work done
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Installing, configuring, and troubleshooting Windows 7 through Windows 10 and desktop applications
• Re-installing Operating systems on desktops and laptops as needed
• Delivering, physically installing and, configuring equipment and devices (computers, switches, firewalls, printers etc.)
• Installing, configuring and, repairing desktop and network printers
• Assisting with security-related updates or patches (for computers, network equipment, printers etc.)
• Creating and updating client network documentation

Qualifications

• Technical certifications (i.e. A , Network ) and/or degree (2 or 4 year) in Computer Science, Engineering or IT related field of study.
• Windows Desktop Operating Systems (Windows 7 through Windows 11)
• Apple Desktop Operating Systems (MacOS)
• Windows Server Operating Systems (Windows Server 2008 through Windows Server 2022)
• Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
• Server Applications (Microsoft Exchange Server, Microsoft SQL Server)
• Multiple Internet Browsers (Microsoft Internet Explorer & Edge, Mozilla Firefox, Google Chrome etc.)
• Anti-Virus/Anti-Malware Software (Norton Antivirus, McAfee, Malwarebytes etc.)
• Unified Communications Technologies (On-premise and hosted VoIP)
• Hosted Collaboration platforms such as Microsoft Office 365 and Google Workspace
• Computer hardware (desktop and laptop)
• Networking technology (Routers, firewalls, switches, wireless access points etc.)

Job Types: Contract, Temporary, Temp-to-hire

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 4 hour shift
• Monday to Friday
• No weekends
• On call

Experience:

• Office 365 Administration: 2 years (Preferred)

Work Location: Hybrid remote in Miami, FL 33132