OVERVIEW

The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.

RESPONSIBILITIES

Customer Experience

• Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Maintains standards through the use of proper packaging to exceed the customer’s product expectations
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Operations

• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
• Facilitates the transfer of online products back to the warehouse
• Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store

Communication Relationships

• Communicates daily with the leadership team on omni processes to ensure task completion
• Proactively escalates issues that may be impacting the ability to fulfill orders
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

QUALIFICATIONS

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Los Angeles City applicants click here and San Francisco applicants click here to view Fair Chance Ordinance.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.