Job Summary

Antelope Valley Harley-Davidson , Lancaster, CA. is currently looking for an experienced Harley-Davidson Technician to join our award winning team. Must be able to repair, customize, preform maintenance, or overhaul both customer and dealer owned motor vehicles. Maintain excellent quality work and a positive attitude.

Responsibilities and Duties

Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity.

· Accept work assignments from Service Writer / Manager and perform in correct order.

· Request parts quote for the job as early as possible when needs become known. Do not start repairs before authorization is received from customer.

· Perform service, repair and customization work in accordance to factory specifications.

· Assist Service Writer, when requested, with writing up work orders, communication with customers including clarifying customer concerns or any other issue which will help ensure customer satisfaction.

· Notify Service Writer / Manager of any additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted for authorization or notified of the delay.

· After job is finished, ensure proper completion and filing of paperwork.

· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

· Maintain technical (PHD and other) qualification by completing any necessary training programs when they become available or assigned to you by the Service Manager.

· Care for Company owned tools and return them to correct location as soon as finished with them. Report any damaged tools immediately.

· Report all damage to any vehicle wile in our care regardless of who is responsible to the Service Manager, Shop Forman or Service Writer immediately.

Customer Service

· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

· Keep customers’ vehicle cleaner that when it was dropped off.

· Answer customer questions as needed.

· Give a complete description of repair on work order including problem found and repairs preformed.

· When finished with job preform “One last QA/look over of R.O. and bike” before test ride to assure all concerns where addressed and of satisfactory quality.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees both on and off site.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Maintain a positive attitude towards customers, employees and management.

Qualifications and Skills

• MMI or equivalent Harley-Davidson Certifications - Required.
• A least 2 years or more of Harley-Davidson dealership experience - Required.
• Dependable, organized and self-motivated - Required.
• Own your tools to perform the tasks required at your proficiency level - Required.
• Valid driver's license with motorcycle endorsement - Required.

Benefits

• Employee Discounts
• Paid Training
• 401K with Company match
• Medical Insurance
• Dental and Vision Insurance
• Life insurance

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to Relocate:

• Lancaster, CA 93534: Relocate before starting work (Required)

Work Location: In person