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Sr. Manager Global Technical Service Depot
$122k-155k (estimate)
Full Time
6 Days Ago
Phantom Staffing is Hiring a Sr. Manager Global Technical Service Depot Near Chelmsford, MA
About the job Sr. Manager Global Technical Service Depot
Essential Functions: .
Essential Functions: .
- Develop and manage repair depot metrics and reporting, including performance against service level agreements (SLAs), quality metrics, and financial targets.
- Manage repair depot budget, including forecasting, budget planning, and variance analysis.
- Develop and maintain strong relationships with internal stakeholders, to ensure a high level of customer satisfaction.
- Identify and implement best practices for service depot operations, including the use of technology and automation to streamline processes and improve efficiency.
- Develop and providing coaching and mentoring to Service depot leaders to ensure that their team members have the necessary skills and resources to succeed.
- Ensure proactive discussion and adherence to the Guiding Principles.
- Strong leadership and people management skills, with a track record of developing and leading high-performing teams.
- Experience managing technical service and repair operations in a global environment.
- Experience working in a regulated industry, with a strong understanding of quality and compliance requirements.
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Proven experience with computer software applications.
- Strong leadership and coaching skills.
- Availability and willingness to travel up to 10% of the time.
- Bachelor's degree in Engineering, Business, or a related field; MBA preferred.
- Minimum of 10 years of experience in technical service and repair operations, including at least 5 years in a leadership role.
Job Summary
JOB TYPE
Full Time
SALARY
$122k-155k (estimate)
POST DATE
05/29/2024
EXPIRATION DATE
06/15/2024
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