Required Skills:
• Must be a US Citizen w/ active Secret Security Clearance

• COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior to starting work, absent an approved accommodation for religious or medical reasons.
• Education: AA/AS (relevant experience may substitute education)
• Years of Experience: 6-8 Years
• IAT Level 1 Certification or higher (example: A CE, Network CE, CCNA-Security, CND, SSCP)

Desired Skills:
• Address end user IT incident tickets regarding hardware, software, and networking asking targeting questions to diagnose problems.
• Walk customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues.
• Provide leadership and guidance, ensure on-time delivery, and execute all aspects of desktop technical assistance and support.
• Ensure timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
• Provide recommendations on lifecycle replacement of equipment and support full-asset management lifecycle from acquisition to disposition IAW USACE policies.
• Support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
• Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.
• Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
• Provide day-to-day technical guidance and desktop technical support assistance to team members. Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.