1 Customer Success Manager - SaaS Software Job in Any, FL
Annex Cloud is Hiring a Customer Success Manager - SaaS Software Near Any, FL
Note: This is not a Sales role. If you're in Sales or Business Development, please look at other more relevant opportunities.
Note: Although mostof our clients speak English, we are looking for a bilingual English-Spanishcandidate for this role.
For more than 10 years, Annex Cloud hasbeen the worldwide leader in technology and service solutions that transformcustomer loyalty experiences for organizations, extending valued customerengagements, ultimately making beloved brands. Powered by the comprehensive andscalable Loyalty ExperiencePlatform™ solution suite, AnnexCloud customers capture and use zero- and first-party data to seamlesslydeliver value-based individualized experiences across the entire customerjourney—from awareness to purchase to retention, loyalty, and advocacy.
RoleSummary:
Responsibilities:
- Autonomouslymanaging communication with 20 customers, with the aid of a team of technicalmanagers, designers, developers, and QA personnel for support
- Proactivelyanalyzing performance and educating the customers on best practices strategiesto drive engagement and increase ROI of their program, resulting in increasedretention
- Be the primary interface to manage and resolve critical situations
- Deep expertiseof Annex Cloud products, current and future enhancements, and how theyintegrate with our customers, eCommerce, ESP and POS platforms.
- Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
- Identifyingthe opportunity for upsells within the platform, but we have someone internallywho will lead all upsell efforts
- Accomplish other tasks as assigned
Requirements
- 5 years’experience in customer-facing account management – in software or webdevelopment ideally in CX
- Experience maintaining valuable and outcome-based relationships with a diverse customer account base; e-commerce and enterprise level is a bonus
- Passion for working with leading edge, web-based technologies, and a desire to understand Annex Cloud benefits, use cases, and technical elements
- Must be aself-motivated, quick learner, team player and be able to work in a fast-pacedenvironment
- Problemsolver. Embraces a challenge. Comfortable with ambiguity and rapid change.
- Possessesoutstanding organizational and multi-tasking skills
- Thrives in adynamic, fast paced start-up environment
- Exceptionalteam player who understands how to get things done, while respecting others
- Excellenttelephone and email etiquette and ability to maintain a professional demeanor
- Idealcandidate will have experience working in Loyalty and/or marketing with e-commerceand understand SaaS a bonus
- This role isremote, but US based – preferably East Coast in order to be able to work withUS and Europe.
Benefits
Job Summary
Full Time
Business Services
$99k-139k (estimate)
03/23/2023
06/25/2024
annexcloud.com
LOS ANGELES, CA
200 - 500
2010
AMISH LALANI
<$5M
Business Services
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