This clinical position is primarily responsible for providing clinical support to the Physicians and Nurse Practitioners of Annapolis Internal Medicine, LLC. The roles and responsibilities of this position include, but are not limited to:

• Greet patients in a friendly and professional manner
• Accurately obtain and record vitals/intake functions in a timely manner. This includes in-person, as well as virtual appointments.
• Completes all needed pre-visit screening questionnaires and post visit teaching and documentation.
• Expected shift productivity (ESP): 16 patients/8-hour shift or 20 patients/10-hour shift. Applicable incentives for work above the ESP will be detailed in the Operations Manual unless specified otherwise. ESP does not include televisits. Lower ESP for staff with administrative duties as detailed separately with unique job description.
• Function as a part of the clinical team with the aim of equalizing shift productivity and general duties detailed already for all staff regardless of clinician with whom the clinical team member is working on a routine or intermittent basis.
• Assist the providers with various procedures such as suture placement and removal, biopsies, skin tag removals, draining cysts and gynecological exam’s
• Perform EKG’s and holter monitor placement and order event monitors
• Perform spirometry testing and calibration, ear lavage, wound care, injections (IM, subcutaneous, ID), capillary punctures, nasal and throat swabs for culture, collect urine specimens and perform urinalysis via dipstick, nebulizer treatments, administer oral medications when necessary
• Ensure proper labeling, handling and disposal of all specimens
• Assist handicapped/ill patients to their specific destination (lavatory, laboratory or vehicle)
• Provide emotional support to patients when needed
• Clean, stock and complete room cleaning sheets in each exam room at the end of every shift.
• Patient education: self-administration of injectable medications, glucometer use, etc.
• Create orders within our EMR and send to provider for sign off (refills, injections and labs)
• Prepare correspondence under the direction of the provider
• Open and sort physician mail daily
• Answer phones, triage calls, initiate and respond to patient cases, schedule appointments as needed
• Athena support for the provider by monitoring buckets for all main office and/or walk-in clinic related messages
• Use EMR proficiently and remain up to date on all functions of the EMR system for the clinical setting by use of the learning portal and other various continuing education through Athena
• Scan or copy medical records (paper or disk) as needed
• Sign into office email and calendar daily
• Accommodate rotating shifts and schedule changes as they may arise.
• Saturday coverage in the AIM clinic (8:00am-2:00pm) is required and scheduled on a rotating basis
• AIM Clinic coverage when staffing issues arise. If needed, you will be notified by your supervisor of the change as soon as possible.
• Maintain required certifications, training and stay up to date with Athena’s modules and releases.

Competencies

To perform the job successfully, an individual should demonstrate the following:

• Problem solving-identifies and resolves problems in a timely manner.
• Customer Service-manages difficult and/or emotional patient situations; responds promptly to their needs, meets commitments, remains respectful and responds to requests for service and assistance.
• Written communication-writes and/or types clearly and informatively.
• Oral communication-speaks clearly and in a positive manner. Listens and gets clear clarification; responds well to questions.
• Diversity-shows respect and sensitivity for cultural differences.
• Organizational support-follows policies and procedures, completes administrative tasks correctly and on time and supports our organization's goals and values.
• Professionalism-approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
• Dependability-follows instructions, responds to management's direction, takes responsibility for own actions; consistently at work and on time.
• Adaptability-adapts to changes in the work environment.
• Quality-demonstrates accuracy and thoroughness.
• Confidentiality-demonstrates knowledge and understanding of patient privacy rights and adheres to HIPAA policy.
• Physical ability-this job requires standing for long periods of time. Minimal sitting. Bending, stooping, lifting (typically no more than 50lbs but the ability to lift 100 lbs may be required when assisting patients) moderate amount of typing on a keyboard, staring/reading from a computer monitor for an extended amount of time per day.
• Language skills-the ability to read and comprehend instructions such as short correspondence and memos; the ability to write and type correspondence that is clear and concise.
• Mathematical skills-ability to calculate figures, amounts and conversions for injections
• Computer skills-the individual should have knowledge of basic computer skills and troubleshooting.
• Must be able to multitask and conform to the changes and the needs of the practice.

Requirements/certifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill or ability required:

• CMA, RMA, CMAA, CNA or equivalent.
• CPR certification
• Hep B vaccination (or declination form)
• Yellow fever vaccine administration certificate (required in order to administer this vaccine)

Preferred Skills

Phlebotomy/venipuncture

Additional Notes

 A phlebotomy incentive program is available to all clinical team members. This incentive is paid out bi-annually