• Model best practices, and train direct service staff on client strategies, outcomes, medical and behavioral needs, and other aspects of client support.
• Complete case management and medical service paperwork within Department of Human Services (DHS) standards and timeframes to ensure rates are aligned with client needs.
• Monitor and assess the use of awarded hours with the Primary QIDP, Program Managers, and Director, apply for additional support funding for clients when necessary and respond to all requests for documentation from DHS in a timely manner.
• Maintain program compliance with funding body requirements.
• Collaborate with Program Managers and Director to meet financial goals established in budget related to 31C, 31U, 31V 53D, and Home-Based codes.
• Complete quality assurance duties which include being knowledgeable of DHS Rule 119, maintaining client records, and all medical documentation.
• Participate in necessary training, meetings, and committees as needed or directed.
• Collaborate with the Board-Certified Behavioral Analyst (BCBA), Special Support Team (SST), and other team members to improve services for the clients and promote continuity across environments.
• Serve as an active member of the Community Support Team (CST) for clients receiving services across the CRS programs.
• Ensures timely completion of all client paperwork, including attendance and documentation data on all goal objectives and support developed with client; client rights and releases are signed annually and are current, as required by Agency and DHS Policy.
• Assist in coordinating client intake, admission, transfers, and discharge in conjunction with the Outreach Manager, Program Manager and Primary QIDP.
• Collaborate with Individual Service Coordinator (ISC) and Home-Based Facilitator or Service Direct Administrator (SDA) ensuring ICAP scores, Assessments, Q-Notes, Discovery Tool, Personal Plan, Implementation Strategies, and all relevant updates are completed annually, within DHS required guidelines and time frames.
• Provide direct support in problem or crisis situations as required.
• Assist in collaborating with the Accounting Department, responsible for follow-up on rejected billing.
• Develop and maintain a cooperative relationship with residential facilities, families, and other community agencies/members to facilitate referrals, coordinate implementation strategy plans and improve program services.
• Respond to medical and behavior crisis in accordance with agency policy and procedures. This includes related paperwork.
• Ensures accurate and timely completion of documentation and paperwork within Anixter Centers Electronic Health Record (EHR).
• Confirm daily and weekly data is being tracked for each client regarding outcomes and behavior.
• Ensure completion of assigned OJT’s and new DSP training within the 120-day period as required by DHS in conjunction with Program Managers.
• Establishes and maintains relationships with the individuals Community Support Team (CST).
• Stays updated on program changes per governing body for effective external and internal communications.
• Complete quality assurance duties on files, which includes being knowledgeable of DHS Rules and Regulations.
• Complete and maintain program records, schedules, and reports.
• Provide program coverage in case of absences, vacancies, or other emergency situations within CRS programs. Assume direct responsibilities when program coverage makes it necessary including driving all agency vehicles and transporting clients.
• Ensures adherence to all mandated reporter, OIG guidelines, and DHS guidelines.
• Complete an incident report when an incident arises. Collaborate with the Primary QIDP, Program Managers, and Director and ensure that all incident reporting is completed accurately and in a timely manner. Responsible for review and follow-up of incident reports within a 4-hour timeframe.
• Maintains professional communication with co-workers as well as clients’ parents/guardians, employers, staff, and other stakeholders, as needed.
• Completes and maintains all required and/or mandated onsite or off-site training and certificates both upon hire and ongoing such as Department of Human Services, crisis intervention, and other related training.
• Maintain the confidentiality of individuals’ records in accordance with agency policies and procedures.
• Performs other related duties as assigned.

REQUIREMENTS