The Community Cat Coordinator/Clinic Receptionist is a dual role that provides support to the feral cat community by connecting clients to resources both at AWA and with other groups/individuals and provides administrative support for the Pet Clinic in the role of Receptionist which includes answering client questions, scheduling appointments, taking payments and responding to email/phone calls.

Essential Functions:

Community Cat Coordinator:

• Acts as a liaison between AWA and clients/trappers and rescue groups regarding community cats. This includes, but is not limited to:
  • Answering questions from the general public regarding how to handle community cats in their neighborhood and connecting those clients to AWA services and/or trappers/rescues as appropriate
  • Develops and distributes resources to best communicate information to the general public and trappers
  • Develops resources for the TNR section of the AWA website
  • Manages the AWA trap rental program
  • Schedules Feral-Fix-it and MASH clinic appointments
  • Establishes relationships with local trappers and rescues to maximize efforts for TNR
  • Answers all calls and emails that come into the TNR extension and email promptly
  • Keeps abreast of local ordinances effecting community cats
  • Develops ways to better prompt community cat efforts and resources to the community such as offering workshops

Clinic Receptionist Support:

• Provides support for the clinic reception desk –
  • Answer incoming calls and check/return messages
  • Schedule appointments
  • Update cancellations
  • Fill openings as needed
  • Confirm appointments
  • Greets and helps all visitors/volunteers
  • Process paperwork as needed
• Assist with the flow of incoming animals throughout designated areas, take animal weight as needed.
• Applies appropriate promotions and discounts to services
• Processes all reminder emails, calls and postings
• Provide information on flea and tick treatment, spay/neuter surgery, routine testing and test results, clinic practices, or general questions on various aspects of animal care.
• Relay important follow up care to discharged patients as requested by the veterinarian or technician staff
• Stock, clean and organize lobby area of the clinic and the reception desk
• Ensure deposits are taken and applied to the client account
• Process all invoicing at the close of each appointment
• Responsible for sale of clinic merchandise
• Process all payments and close out and balance the drawer each day

Position Requirements:

High quality customer service skills – the Community Cat Coordinator/Clinic Receptionist has daily contact with clients, co-workers, supervisors, and volunteers. Can respond promptly and courteously to customer needs. Responds to request for service or assistance from supervisors, co-workers, and volunteers. Is able to handle customer service situations and is able to identify when a client issue needs to be elevated to a supervisor. Displays empathy and understanding when needed.

• Commitment to humane treatment of animals
• Must be able to work independently
• Is able to accept and explain the concepts of prepubescent sterilization, prerelease sterilization of owned and community animals and humane euthanasia
• Must recognize or be willing to gain working knowledge of normal and abnormal health and behavioral conditions of the patients, pre- and post-surgery
• Knowledge of the diseases and disorders of animals, spay and neuter and related procedures, and animal handling and restraint
• Familiarity with medical terminology and medical knowledge, willingness to learn
• Knowledge of disinfecting procedures; antisepsis and asepsis
• Adhere to all organizational policies and procedures and safety standards
• Quickly learn and adapt to changes in policies, procedures, and safety standards
• Maintain good appearance and the ability to tactfully and effectively work with the public
• Maintain a positive and respectful attitude
• Provide and record accurate information
• Ability to manage multiple tasks simultaneously
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Effective communication skills – must communicate effectively both verbally and in writing with supervisors, colleagues, volunteers, and clients. Can effectively communicate in emergent situations. Is tactful and understandable when communicating information to clients.
• Problem solving skills – is able to identify potential problems and in a timely manner is able to identify a solution or person to provide the solution
• Ability to learn quickly and efficiently
• Consistently report to work on time and prepared
• Must work well in a group setting
• Displays original thinking and creativity

Qualifications:

• High School graduate required
• 1-3 years’ experience in high contact customer service position
• Working knowledge of computer systems and programs

Please submit resume to ryanc@awanj.org