Job Description Overview

Receptionists are the customer-relations experts in a veterinary practice. They are the clients’ first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.
Receptionists should expect to spend nearly all of their workdays at the front desk.

Essential Duties:

• Make a good impression on clients, smile, be professional.
• Maintain a professional appearance.
• Greet clients and pets warmly.
• Be attentive to client and pet needs.
• Monitor client flow from check-in to discharge.
• Serve as initial source of information to clients.
• Identify and work compassionately with clients in various emotional states.
• Answer and triage phone calls from clients.
• Check in clients.
• Maintain client records.
• Prepare daily bank deposits.
• Ensure that the cash drawer has sufficient change for each day’s monetary transactions.
• Count and record the cash in the drawer each morning, Match each day’s monetary intake with Coremanagment, Care Credit, and Avimark summery sheets.
• Review all transactions.
• Review follow up list daily.
• Maintain inventory of food and over the counter items.
• Review grooming logs.
• Advertising/enforcing/promoting all services.
• Be prepared to handle any emergency that may arise.
• Review consent forms with clients and have clients sign the forms.
• Register microchips.
• Explain delays to clients. Ensure the comfort of the clients and patients during their waits.
• Reschedule appointments as needed.
• Handle angry or grieving clients in a calm, reassuring manner.
• Receive and record prescription refill requests.
• Ensure that doctors, technicians, and assistants enter occupied exam rooms within reasonable time periods.
• Inform the practice manager and doctors immediately of all injuries anyone suffers.
• Know phone functions, including hold, intercom, transfer, and forward.
• Manage multiple phone lines effectively.
• Transcribe messages from answering machine and distribute messages appropriately.
• Accurately record messages for doctors and staff. Note the caller’s name, date, time of call, return phone number, message, and your initials. Notify recipients of urgent messages immediately.
• Call third call reminders every month.
• Ensure that medical charts or records to be filed are complete and that they include current lab test results, doctors’ notes, and forms. Ensure that records have been updated to reflect financial transactions, medications and products dispensed, wights, immunizations, and diagnoses.
• Establish and/ or maintain a list of depleted office supplies, hand outs, and medical record supplies. Order replacement supplies from office manager.
• Add new clients and new patients into Avimark system appropriately.

Work Remotely

• No

Locations:

Horizon Ridge Animal Hospital

Stephanie Animal Hospital

Henderson Animal Hospital

Boulder City Animal Hospital

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person