1. Collections Management:
   • Monitor and manage accounts receivable to ensure the timely payment of invoices.
   • Implement effective collection strategies to reduce outstanding receivables.
   • Collaborate with customers to resolve payment issues and disputes.
2. Customer Communication:
   • Maintain open and effective communication with customers regarding payment terms and expectations.
   • Collaborate with internal teams to address customer inquiries and resolve disputes.
3. Claims Analysis and Collection:
   • Review and analyze customer claims, credit issuances, and unauthorized deductions.
   • Initiate and execute the collection process for unauthorized and over deductions made by customers.
4. Account Reconciliation and Issue Resolution:
   • Reconcile customer accounts, investigating discrepancies and proactively resolving issues.
   • Collaborate with customers to address outstanding invoices and resolve disputed deductions.
5. Cross-functional Collaboration:
   • Work closely with the sales team and other departments to resolve customer account disputes.
6. Financial Analysis and Reporting:
   • Provide regular updates to management on the status of outstanding invoices and collections efforts.
7. Process Improvement:
   • Collaborate with other teams to identify the root cause of process errors within accounts receivable.
   • Propose and implement changes to streamline the accounts receivable process.
8. Audit Support:
   • Provide support for internal and external audits related to collections and dispute resolution.

• Ability to manage multiple projects and competing priorities.
• Strong ability to work under pressure and meet short deadlines.
• Advanced MS Excel knowledge (vlookups, pivot tables, etc.).
• Excellent organizational and multitasking skills with a strong work ethic and emphasis on attention to detail.
• Ability to work independently while effectively communicating and coordinating work efforts with others.

• Minimum 1-2 years of experience in the generic pharmaceuticals industry with a focus on collections and dispute resolution.
• Bachelor's degree in Business, Finance, or Accounting is required.

• Competitive salary
• Comprehensive health and wellness benefits
• Professional development opportunities
• Collaborative and inclusive work environment

Company Overview

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