Job Description

Experienced Chrysler, Dodge, Jeep, Ram Service Advisor

At Andy Mohr Automotive, our Service Advisors own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics, and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Responsibilities

• Greets customers promptly and in a friendly manner
• Obtains customer and vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Preferred Chrysler experience as a service advisor or service writer
• Reynolds & Reynolds software experience preferred
• Possess above-average phone and communication skills
• Bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs
• Valid drivers license and clean driving record

About Andy Mohr

Andy Mohr Automotive Group has been a staple in the state of Indiana for over 25 years. We are focused on creating an amazing work environment for our employees thanks to good management, quality customer service, and inventories big enough to satisfy everyone. Over the years our employees have helped our company grow to include 12 Dealerships and four collision centers throughout the state.

If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees, then join our team and help us grow to the next level.

Job Type: Full-time

Pay: $60,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Work Location: In person