We have the position of Lenel OnGuard Application Specialist with our Direct Client in Sunnyvale, CA working with a team responsible for the deployment and sustainment of global physical security technology projects.

Essential responsibilities and activities include but are not limited to:

• System installation, configuration, documentation, and training.
• Perform system administration/programming functions to help with security deployments and system commissioning.
• Must be capable of solving issues remotely when possible.

Responsibilities:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation
• Communicate with customers, manufacturers, vendors and technical specialists
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Perform all duties with minimal direct supervision

Position/ Candidate Requirements:

• 10-12 Years of Experience with a High School Diploma
• 8-10 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity
• Mandatory experience with Lenel OnGuard. Managing this application is the primary responsibility of this position.
• 2 years of experience with a major global access control system.
• System administration experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems.
• Excellent verbal and written communication skills.
• Ability to perform with little or no direction.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Strong MS Excel, Word, PowerPoint, and Visio Skills is a plus.
• Ability to travel internationally up to 10% of the time in support of system upgrades.

Desired/Advantageous Qualifications:

• Extensive experience with managing an enterprise system
• Experience working on a service/support team for commercial customers.
• Vendor certifications:
• Lenel OnGuard access control
• Milestone XProtect video