ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels. The company owns and operates more than 20 million square feet of premium event and showroom space, hosting live events in Atlanta, High Point, N.C., Las Vegas, and New York City. By pairing face-to-face events with always-on digital channels, ANDMORE provides truly omnichannel business platforms for its global customer base. 

What You’ll Do

The Operations Coordinator is the primary support link and organizational expert of the Operations Team with a primary focus on the Facilities Team. 

Financial Responsibilities

• Process and coordinate review of vendor invoices.
• Generate & analyze reports for Facilities and Operations Team usage.
• Interface with Accounting Team to ensure Tenant billing on work order actions.

Position Responsibilities

• Assign & generate work orders via dispatch system to maintenance engineers in coordination with Facilities supervisors.
• Monitor Facilities main email box and phone systems to ensure proactive communication.
• Run necessary reports, close out work orders when paperwork is returned, and provide follow up to Property & Tenant Relations Managers as work is completed or postponed
• Complete quarterly campus punch list (walk the floors, enter items onto the shared drive spreadsheet, create work orders for the items, follow up on status of items, mark as completed)
• During Market, oversee “glitch” service requests.
• Coordinate sign installation via work order system.
• Aid Safety Team in educating tenants of fire and life safety code requirements throughout the properties.
• Aid in ESG policies and procedures pertaining to energy management, decarbonization, sustainable procurement, recycling initiatives, vendor diversity, etc. for areas and services under management.
• Notify Property & Tenant Relations Team of showroom and building emergency maintenance items (major water leaks, fire/life/safety issues affecting showrooms, shattered showroom glass, etc.)
• Provide exceptional customer service to tenants, vendors, and staff.
• Perform other job-related duties, as assigned.

Qualifications

• High School diploma or equivalent, some college experience preferred.
• At least 2 years of high volume, customer service and administrative experience
• 1-2 years maintenance dispatch experience, preferred. 
• Proficient computer skills, including Microsoft Word, Excel, experience with CMMS system and Outlook. 
• Good written and verbal communication skills required as position involves substantial interaction with internal staff, business partners/vendors, and customers. 
• Physically able to move in and around buildings without assistance
• While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• Must be technology savvy and be able to quickly learn (and teach) various software applications as it pertains to work orders and ANDMORE’s Digital Tools and Products.
• Must be able to work in a fast-paced, high stress environment; maintain physical stamina and positive attitude while working under pressure; self starter, handle multiple events at one time, detail-oriented.

PERSONAL CHARACTERISTICS

• Energy, drive, vision, and credibility to partner with the team whose operational excellence is critical to the success of the company.
• Actively participates in creating and maintaining a work environment and culture that fosters team spirit high with a focus on the achievement of growth and profit objectives.
• Demonstrated ability to influence and work closely with team at all levels within the organization.
• Sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment.
• Upbeat and positive attitude with a commitment to winning results.
• Self-motivation and deadline-driven focus.
• Ability to maintain confidentiality and professionalism.
• Exchanges non-routine information using tact and persuasion as appropriate.
• Good oral and written communication skills.
• Must be able to work flexible schedules including weekends.
• Functions to be performed will require the ability to work on-site. Limited flexibility for remote work does exist, at Managers discretion, when there are no active markets or events.

ANDMORE Values

• Put The Customer First – We listen to and respect our customers to deliver exactly what they need.
• Never Give Up – We act with passion and grit to tackle every challenge that comes our way.
• Live With Integrity – We put a premium on trust and hold ourselves accountable-no ifs, ands, or buts.
• Serve As A Force For Good – We value diverse perspectives and support the ecosystems in which we operate.
• Grow Stronger Together – We collaborate and build connections to create meaningful opportunities.

Why you’ll love working at ANDMORE.

Our Team Members are our most critical asset. The foundation for our success is built on teamwork, talent, creativity, hard work, and dedication. Together, we truly have a transformational opportunity to positively impact the industries in which we work. We are pleased to offer a wide array of comprehensive benefit programs and services that you would expect to see at a great company like ANDMORE including competitive medical, dental, vision, EAP, FSA, and 401k Retirement Match to name just a few. There are also a few differentiators like unlimited PTO, paid parental leave, BYOD (cell phone compensation), tuition reimbursement, Workplace Rewards providing discounts to a wide variety of consumer products and services, a “seed” grant of at least $1,000 annually into your Value HSA Plan, and considerably more!

Diversity creates a healthier atmosphere: ANDMORE is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

About ANDMORE

ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels.

We are unique in that we own and operate the largest wholesale showroom buildings in the world where retailers and designers come to purchase products for their stores or clients – like a shopping mall for wholesalers. We also recognize that purchasing happens all year long, not just during market weeks, so we provide digital opportunities for buyers and sellers to connect anytime, anywhere as customer needs dictate.

ANDMORE is a Blackstone and Fireside Investments portfolio company. For more information, visit www.ANDMORE.com.