6 Application Support Analyst Jobs in Allentown, PA
ANDESA is Hiring an Application Support Analyst Near Allentown, PA
Andesa was established in 1983 and is located in Allentown, PA. We are a 100% employee-owned company via an Employee Stock Ownership Plan (ESOP), which means when you join our team, you will not only become an employee-owner, you will be contributing to and taking part in the success and longevity of the company!
Position Summary:Responsible for overseeing the installation, configuration, and implementation of computer applications. Identify areas for potential improvement by evaluating and making appropriate changes. Make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. Provide ongoing assistance for application users, including troubleshooting problems and resolving issues.
Must maintain compliance with company’s Information Security policies and practices.
Primary Job Duties:
- Performs regular hands-on maintenance and management for business systems, resolving inquiries and issues.
- Test releases, new builds, and enhancements to business systems.
- Work with business analysts and operations to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed.
- Provides administrative support for both Windows and Linux environments used across development, test, and production environments.
- Interact with employees, vendors and contractors assisting to resolve any issues.
- Responsible for improving and documenting the technical processes around application support (using Confluence)
- Assist in training of business applications with all stakeholders as needed.
- Responsible for installing, configuring, and administering application servers.
- Assists IT Operations Management with license compliance as it relates to enterprise technology environment.
- Uses Help Desk Jira Software Ticket Application to monitor ticket queue and address all application support related service requests.
- Participates in off-hours support.
- Performs other duties as may be assigned.
- Must possess demonstrated ability to provide customer support and deal with escalated customer issues.
- Must possess hands-on experience working in an applications production support/application development environment and detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues.
- Adjusts and is flexible to meet changing needs and demands of internal and external clients.
- Resourcefulness and ability to take the initiative in development and completion of work projects.
- Clear, effective verbal and written communications skills.
- Bachelor’s degree in computer science, information technology or related discipline or two-year college degree with relevant experience.
- At least two (2) years of experience with anti-virus, patch management, and end-point management solutions.
- At least one (1) year of experience with Active Directory, Windows Server, and Red Hat Linux operating systems.
- Knowledge of business application systems, such as Jira Administration, Hyland On-Base, Progress MoveIT and MS Intune is a plus.
- Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.
- Professional certification preferred.
This is a full-time (40 Hours/Week) exempt position. Hours are flexible within core business hours. This position is fully remote reporting out of our office in Allentown, PA.
Equal Opportunity Employer:
In accordance with the law and in alignment with our values, Andesa seeks to hire talented individuals with diverse backgrounds and experiences to help us achieve our Andesa Forever vision. We are committed to creating a work environment that is inclusive and respectful to all potential and existing employee-owners. Therefore, we do not hire, fire, discipline, promote or make pay decisions based on characteristics that are protected by applicable laws and regulations. Protected classes may include, age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, pregnancy and/or sexual orientation.
Job Summary
Full Time
$60k-74k (estimate)
05/11/2024
06/08/2024
andesafm.com
Newton, MA
<25
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The job skills required for Application Support Analyst include Linux, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Application support analysts provide customer service to users of applications on smartphones and computers.
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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
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Application support analysts need both technical and human skills to perform their duties effectively.
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Application support analysts can provide support through email, phone calls or live chat.
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Applications support usually offers technical support and human support.
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Step 3: View the best colleges and universities for Application Support Analyst.
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