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Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:
Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement.
Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required.
Advise customers of part needed according to description of malfunction.
Locate hard to find parts in a prompt and creative fashion and receive and fill telephone orders for parts.
Discuss use and feature of various parts with customers, assist customers in solving parts problems and complete parts order forms and fill from stock.
Recommend and sell related items as a service and as requested by customer.
Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues.
Receive payment or obtain credit authorization for client.
Ensure parts are efficiently delivered to customers as necessary.
Advise customer on substitution or modification of part when replacement is not available and examine returned part to determine if defective and exchange part or refund money.
Mark and store part in stockroom according to prearranged system.
Handle customer issues in a professional and friendly manner.
Maintain parts records, literature, lists, bin tickets and price sheets for inventory.
High school diploma or GED; minimum one year experience in parts distribution and clerical work. Customer service experience is a plus
Must be capable of and willing to promote sale of parts to customers.
Ability to solve problems, yet use appropriate discretion in referring situations to other employees. Basic math skills, mechanical aptitude and computer database knowledge required.
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Full Time
$49k-61k (estimate)
04/27/2024
05/10/2024
andersonequip.com
ALLEGANY, NY
100 - 200
1935
PETER DORZILLERY
$10M - $50M
Wholesale
Anderson Equipment Company is committed to offering our customers top-of-the-line equipment. We continue to refine our product portfolio to ensure that customers can choose from a wide selection of quality equipment to meet their specialized needs. Anderson understands the importance of product availability as it relates to customer productivity. With 18 locations covering PA, NY, WV, NH, VT and ME, and one of the largest rental fleets in the northeast, Anderson Equipment's customers continue to view us as their distributor of choice. If your needs call for purchasing new or used equipment, re...nt to rent or rent to buy, we have the equipment available when and where you need it! We also are a National Regional depot for the Komatsu distributor network so we can get most parts to you overnight. Contact our award winning service departments as well for assistance with all of your equipment repair/maintenance needs.
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The following is the career advancement route for Parts Counterperson positions, which can be used as a reference in future career path planning. As a Parts Counterperson, it can be promoted into senior positions as a Forecast Planning Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts Counterperson. You can explore the career advancement for a Parts Counterperson below and select your interested title to get hiring information.
If you are interested in becoming a Parts Counterperson, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Parts Counterperson for your reference.
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