Retail Store Manager

Be unstoppable with us!T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job OverviewAs a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities:

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.

• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.

• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.

• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.

• Maintain a neat clean organized store environment at all times.

• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.

• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.

• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.

• Support team initiatives and create an inclusive environment

• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.

• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.

• Ensure store employees meet and/or exceed defined, monthly success measurements

• Meet or exceed sales goals for the store.

• Education:

• High School Diploma/GED (Required)

• Bachelor's Degree (Preferred)

• Work Experience:

• 2-4 years Management experience in retail sales ()

• 2-4 years Sales & sales management experience ()

• Knowledge, Skills and Abilities:

• Communication (Required)

• Microsoft Office (Required)

• Store Management (Required)

• Store Operations (Required)

• Customer Service (Required)

• Licenses and Certifications:

• At least 18 years of age• Legally authorized to work in the United States• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.