We are seeking a highly-motivated Customer Service Rep/Registered Pharmacy Technician to join our professional Customer Service team in our Las Vegas location! Must be a Registered Pharmacy Technician in the state of Nevada - certified pharmacy technician preferred but not required. This position is fully remote after training.

Hours: M-F 9:00 am - 5:30 pm

Customer Service Responsibilities:

• Talks with customers by phone and receives orders for office use products and prep calls to transfer new prescriptions to Tampa or Las Vegas pharmacist or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
• Answers telephone and directs calls to pharmacists and/or other pharmacy personnel, or takes necessary messages
• Emails customer product information requests, product literature, and customer training on myAnazao to appropriate Sales Territory representative
• Receives office use orders and prescriptions from pharmacist for processing into pharmacy computer system. Enters information into computer system accurately for pharmacy to fill medications
• Receives and processes prescriptions via fax, mail and online ordering systems.
• Verifies and/or updates accuracy of patient information; i.e. address, allergies, etc.
• Ensures security of Protected Health Information as per HIPAA requirements
• Enters new prescription orders into the computer system and enters credit card payment for patient pay prescriptions when appropriate. Communicates with customer desired ship type when receiving verbal order if applicable
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Follows reconciliation and reporting procedures for reporting to local, state and federal governing authorities as required by law by checking PDMP for patient prescriptions
• May serve as a role model for the purposes of training new personnel
• Maintains a clean, orderly work environment

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• Monday to Friday

Work Location: In person