Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does.

As a Product Support Analyst, you will have the opportunity to be part of a ground-breaking team, delivering outstanding SaaS Customer Care and provide product and technical support to our worldwide customer base. The Product Support Analyst will become a specialist in the Anaplan platform and will own support requests from Anaplan customers from a variety of sources including email, live chat, and our ticketing system.

This will involve helping customers use the Anaplan Platform. Knowledge of multi-dimensional financial modeling, business analytics, and phenomenal customer service skills are a must. The Product Support Analyst will also assist in crafting product documentation to be included in our online Community and online help.

YOUR IMPACT:

• Answer customer support requests and advance them as needed
• Collaborate with other groups within Anaplan to find resolutions to support issues
• Work on a rotating after-hours and weekend schedules to support enterprise customers
• Work on a 10-hour day x 4 days a week schedule (1 am - 11 am shift)
• Assist with reporting on customer support statistics
• Build product documentation to be included in Anaplan’s Online Community

YOUR QUALIFICATIONS:

• Excel expertise. Must have hands-on Excel experience preferably advanced level.
• Solid skills and experience working with a multifaceted financial modeling tool such as IBM Cognos Planning, TM1, Hyperion or SAP BPC preferred
• 4-year degree in Finance, Accounting or MIS or equivalent
• Strong analytical and problem-solving skillset
• A passion for business analytics, modeling, and planning
• Aptitude for quickly ramping up on new technology
• Superb communication and customer service skills
• The desire to work with a truly multifaceted and exciting team

#LI-REMOTE