Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

As our Provider Relations Specialist, you will play a key role in the day-to-day operations of the Amwell Medical Group and will be responsible for deepening our professional relationships with a wide variety of clinicians. The successful candidate will be engaging and effective in communications and detail oriented with a focus on accuracy and quality. You will act as a subject matter expert and be the go-to person for questions and provider escalations. Additionally, you will be the liaison between our internal operations team and the providers.

This individual will work closely with our Amwell Medical Group Clinicians and the Amwell Clinical Services Team.

Specifically, the Provider Relations Specialist:

Core Responsibilities:

• Conducts auditing and reporting for new and existing projects.
• Monitors and responds to cases in the Provider Relations ticketing queue.
• Advocates and acts a liaison for providers across internal teams.
• Understands one more clinical service lines at an expert level including overall business strategy, provider contractual obligations, and workflows.
• Coordinates outreach initiatives based on working with the internal operations team.
• Acts as the team’s first line of defense for provider needs.
• Streamlines internal processes to make them increasingly efficient.
• Ad hoc requests as needed.
• Updates the provider community site content and promotes use of the site.

Qualifications:

• 1-3 years of experience with clinician relationships as part of a team.
• Bachelor’s degree or commensurate experience
• Strong interpersonal and communications ability, including strong writing skills.
• Strong customer service orientation and the ability to interact with diverse groups.
• Strong decision making and problem-solving abilities.
• Strong time management and organizational skills
• Adaptability in a fast-paced environment
• Fast learner, ready to jump right in with little direction and a keen attention to detail.
• Proficient in all basic computer functions and programs, including Microsoft Office Suite
• A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment.
• Strong understanding of basic computer functions
• Healthcare experience desired

Additional information

Job Level: S2

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $40,160-$55,220 The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance