Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

 The Application Support Engineer is a hands-on role leading a team of application engineers for support of all production and pre-production applications and systems hosted by Amwell. Responsibilities includes installation and management of the Amwell applications, advanced application debugging, patch and upgrade management, and server administration, some of which requires off-hours maintenance windows.

Core Responsibilities:

•  Deploy and manage all Amwell Applications and third-party software in our on-premise and in-cloud environments.
• Ensure timely installation of application upgrades.
• Maintain all supporting components such as monitoring, alarming and performance analysis systems.
• Perform performance analysis on the Amwell applications.
• Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues.
• Perform system administration tasks on all application platforms in the hosted Application Services Platform (ASP).
• Create detailed implementation plans and Method of Procedure documentation to be followed as part of the company’s change control policy.
• Provide afterhours on-call support on a rotating schedule.

Qualifications:

• BSEE/BSCS or equivalent degree.
• 4 years’ experience in a production application environment.
• Solid experience with real time transaction processing and web applications.
• Experience with Off Hour On Call Production Support 
• Linux and VMware experience strongly preferred.
• AWS experience strongly preferred.
• Experience with shell scripting and writing SQL queries is strongly preferred.
• Prior experience with java application support is preferred.
• Scripting and monitoring systems experience is a plus.
• SAN Storage experience is a plus.
• Experience with SwiftMQ/ JMS, Redis is a plus.
• Experience with Docker container deployments is a plus.
• Experience with Business Intelligence and reporting tools is a plus.
• Experience with mobile applications is a plus.
• Ability to learn quickly, take the initiative, and work in a fast-paced dynamic environment is essential.
• Ability to quickly isolate hardware and software issues and drive these issues to resolution.
• Understand the importance of and able to perform engineering tasks using industry best practices governing change control, security, and confidential data handling.
• Ability to work both independently and as a lead contributor to a team.
• Ability to effectively interface and work well with multiple functional groups/teams.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance