1 reservation sales agent voice philadelphia pa Job in philadelphia, pa
Amtrak is Hiring a Reservation Sales Agent (Voice) - Philadelphia, PA Near Philadelphia, PA
Are you ready to join our team?Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.
Summary Of Duties
- Reservation/Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations
- Handle and carefully respond to all customer inquiries through Telephone/Voice calls. Must possess the ability to use a computer to access information on schedules, rates, routes, and destinations to answer customer inquiries
- Must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures
- Must become RailRes qualified and trained to handle all RailRes interactions. Reservation Sales Agent must be able to handle Telephone/Voice inquiries in a professional manner consistent with the established procedures and standards of service
- Will perform assignment duties in a manner conforming to Amtrak’s Standards of Excellence
- Provide excellent customer service through active listening while engaging customers on Telephone/Voice calls
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first contact by being proactive, patient, empathetic, and understanding
- Appropriately & compassionately communicate with customers
- Compassionately handle sensitive situations
- Adhere to all client and regulatory compliance laws
- Document all customer facing interactions
- Engage leadership for support when appropriate
- Must have a high school diploma or equivalent
- Ability to type 40 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Fluent English and/or Spanish including acceptable grammar and punctuation
- Compassionate customer service mindset
- Ability to interact with various types of customers
- Excellent written communication skills to clearly convey messages to customers through digital means
- Must have the ability to work in a fast-paced professional call center environment
- Able to work in a customer service oriented / sales environment with the ability to comprehend customer’s travel needs
- Must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent
- Agent will accept positions as assigned, including nights, holidays, and weekends
- Prior satisfactory job performance required
The hourly rate is $19.07 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401k retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
- This location located in NE Philadelphia. We are not located at 30th Street train station*****
Posting Location(s): Pennsylvania
Job Family/Function: Marketing
Relocation Offered: No
Travel Requirements: 0 - 5%
Amtrak employees power our progress through their performance. We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire.
In accordance with DOT regulations (49 CFR
- 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
POSTING NOTES: Marketing || Customer Service
Job Summary
Full Time
Transportation
$38k-48k (estimate)
03/16/2024
06/07/2024
e-mail.amtrak.com
Burlington, IA
<25
Transportation
Related Companies
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