Position description:

As a Biometrics Technician (BT), you will be responsible for supporting the mission of a government program located in West Palm Beach, FL. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. All required training will be provided to qualified candidates upon hire.

Primary Responsibilities are:

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of PAE and on behalf of the United States Government.

The current hours of operation are Monday-Friday (M-F) from 7:45 a.m.-4:15 p.m. Employees will be expected to have availability to provide coverage within these hours. Part-time employees have a set schedule of hours, but will occasionally be notified on short notice of any changes to the existing schedules. Employees are regularly scheduled for 10-30 hours per week depending on applicant volume and site needs.

Highlights of Responsibilities:

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, manage the applicants with sensitivity, and ensure the applicant is treated with respect. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant's paperwork and identifications and electronic biometric data.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Required Qualifications:

• Must be able to obtain and maintain a government issued suitability clearance.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant's hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Desired Skills:

• Ability to speak a foreign language.

Work Environment:

• Work is primarily performed in an office environment.

This document is not intended to cover or contain a comprehensive listing of all job related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

AMTIS Inc. is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.