DUTIES / RESPONSIBILITIES-Warmly greet incoming patients upon entering the practice and complete the check-in process.-Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.

• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR.-Confirm all appointments for the following day and reschedule no show appointments.

Responsible for keeping the front desk organized at all times.-Opening and closing procedures determined by practice.-All other duties as assigned.

SKILLS / ABILITIES-Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences. -Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient-retention.

• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments / deadlines are met. -Proficiency in utilization of automated equipment and systems standard to the optometry industry.

EDUCATION / EXPERIENCE-High school diploma, GED or equivalent. -Experience in the Ophthalmic / Optometric / medical industry is a plus but is not required.

Last updated : 2024-05-12