AMSOIL INC. has an exciting opportunity as a Product Support Representative in our Technical Services department. In this role you will be provide customer service and technical support on products to AMSOIL dealers and customers via phone, email and other forms of social media. After an initial training period, this position offers a hybrid work schedule requiring at least two days per week in the office located in Superior, Wisconsin.Core Responsibilities:Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customersProvide outstanding customer service to drive positive sales and increase customer loyaltyAssist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcomeCollaborate with mechanical experts in evaluating equipment failures specific to warranty claimsProvide technical support to other internal departments as requestedPosition Requirements:High school diploma or equivalentMinimum of 1 year of customer service experienceStrong written and verbal communication skillsStrong skills in operating a computer with proficiency in Microsoft Office Products Basic understanding of mechanical equipment and/or lubricantsAptitude and willingness to learn mechanical and lubrication fundamentalsPreferred Qualifications:Experience working in a call center environment