JOB DESCRIPTION:
Work with team to troubleshoot tablet, phone and computer issues for national field team via email, chat systems and telephone. Responsibilities include basic/complex tech support for field teams and office, tablets, laptops, cellular system management, MDM software, managing hardware shipments to field teams, and basic network knowledge.

RESPONSIBILITIES:

• Proficiency in and provide support in the following:
• Microsoft Office 365
• Administrate Microsoft Office 365 Accounts
• Rackspace Email Management
• Email Setup
• Large Scale MDM Software experience
• Verizon Wireless Account Management
• iOS & Android
• MDM Software – Meraki experience
• Ability to learn new cloud software systems
• MS Outlook
• Basic Networking
• iPad/Tablet/PC/Laptop troubleshooting in office and via telephone.
• Perform remote control software applications such as MS Teams and Logmein to support field teams
• Perform hardware and software product testing.
• Create/maintain hardware asset documentation. Audit asset tracking once every four weeks for accuracy.
• Website development.
• Performs routine and prescribed duties as assigned by Vice President of Client Services and IT Manager to operate computer equipment.
• Exhibit a positive team attitude with the ability to get along well with other staff members.
• Communicate potential virus threats
  Develop new and faster processes to improve AMS IT efficiency
• Frequently use oral, written and technical communication skills in order to support a high call volume.
• Support operation office employees when computer problems occur.
• Server and workstation software maintenance. This includes virus and information backup threats.
• Perform other duties as assigned

JOB REQUIREMENTS:

• 1 to 2 years work experience in tech field required, with help desk experience.
• Excellent communication, presentation, written and technical skills required
• High School Diploma or equivalent. College degree preferred.
• Work independently, manage time, multi-task and problem solve required
• Must be able to sit for long periods of time required
• Ability to meet and/or exceed deadlines required
• Provide excellent customer service to all internal and external customers