2 customer care specialist est cst Jobs in chicago, il
Realtor is Hiring a Customer Care Specialist Near Chicago, IL
**Customer Care Specialist**
at realtor.com Chicago, IL Avail is seeking a Customer Care Specialist to join our quickly growing team. At Avail, we are as passionate about our customers as we are about improving the rental process. This is a critical role in the organization and embodies one of our core values: Customers Are Our North Star.
In this role, you will be our customers first point of contact and you will have the opportunity to drive the value they find on the platform. This role communicates predominantly via phone, chat, and tickets with landlords, tenants, and third-party partners to ensure positive experiences.
ROLE EXPECTATIONS
* Develop a deep knowledge of Avail.co products and services
* Respond to help tickets in Zendesk using impeccable grammar
* Receive inbound phone calls and respond to voicemail messages
* Manage real-time inquiries via chat
* Demonstrate professionalism in communication, relationship development, and over-the-top customer service
* Maintain open channels of communication with managers and all team members
* Properly document and escalate technical issues
* Identifying customers needs to achieve satisfaction and drive value
* Capitalize on opportunities to innovate within the organization
* Identify the need for and create self-help solutions for customers and internal team members
* Achieve KPIs in Zendesk where productivity and quality are key in providing excellent customer experiences
QUALIFICATIONS
* Bachelor's Degree
* Entrepreneurial spirit and a passion for people
* Ability to empathize; seeking to understand customers as well as colleagues
* 2 years of experience in a Customer Service role
* Experience working with a SaaS platform product
* Expert-level written and oral communication
* Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
* Highly organized with a strong sense of urgency to meet deadlines
NICE TO HAVES
* Multilingual
* Experience working with fast-growth technology company
* Experience in the following tools: Zendesk and JIRA
* 1 years of experience within the Real Estate or Residential Property Management Industry
* 1 years of experience in a sales capacity
about realtor.com
At realtor.com, we believe that everyone deserves a home of their own. Were a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, were there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and wed love to have you join our team to help.
Weve got great offices across Canada and the US and lots of sweet jobs to choose from, so were hoping youll join us on our journey to make home buying and selling easier, and more rewarding for everyone.
Lets make a difference, together. For Real.
Job Summary
Full Time
$49k-62k (estimate)
05/02/2024
05/20/2024
NORTHGLENN, CO
25 - 50
2015
ANGELA RUARTE
$5M - $10M
Related Companies
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
