Client Retention Representative

Amplify Insights is looking to fill an Entry-level Client Retention Representative position, and it is one of the most important roles in our company. Someone in this position would receive hands-on, individualized training in each division of the position. We have found that candidates that have worked in retail, restaurant, hospitality, or customer service based positions have an easy transition into this role. Candidates with these experiences have innate people skills and thrive in our fast paced environment.

Responsibilities:

• After training is complete - Knowledge of all clients’ services that are offered
• Learn customer service techniques
• Provide each customer and client with excellent customer service
• Build positive relationships with each client and customer
• Meeting the needs of our clients with integrity
• Understand marketing trends and the needs of our clients

Job Requirements:

• 1-2 years of customer service experience preferred
• 2 or 4 year college degree preferred not required
• EXCELLENT communication skills
• Ability to prioritize and execute with minimal supervision
• Confident working independent as well as in a group setting
• Leadership exposure or the desire to develop leadership skills

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Client services: 1 year (Preferred)

Ability to Commute:

• Scottsdale, AZ (Required)

Ability to Relocate:

• Scottsdale, AZ: Relocate before starting work (Required)

Work Location: In person