2 Call Center Agent (Hybrid) Bilingual Jobs in Naperville, IL

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Call Center Agent (Hybrid) Bilingual

ampliFI Loyalty Solutions

Naperville, IL | Full Time

$37k-48k (estimate)

2 Months Ago

Call Center Agent (Hybrid)

ampliFI Loyalty Solutions

Naperville, IL | Full Time

$32k-43k (estimate)

7 Months Ago

Call Center Agent (Hybrid) Bilingual

$37k-48k (estimate)

Full Time | Business Services 2 Months Ago

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ampliFI Loyalty Solutions is Hiring a Call Center Agent (Hybrid) Bilingual Near Naperville, IL

About ampliFI Loyalty Solutions

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a Bilingual Call Center Agent. This is a hybrid remote work arrangement after successful completion of onsite training.

Summary

A Bilingual Call Center Agent will be a part of the ampliFI team who promotes our clients, delivering on our promise of cardholder engagement. The agent will create a positive first impression with the members and build strong relationships by ensuring prompt, friendly, professional, and personal services via phone or electronic (e-mail/Chat). A Call Center Agent supports the external customers who participate in the Reward Programs sponsored by ampliFI clients. ampliFI is a 24-hour call center.

Position Essential Functions

Obtain customer information to effectively guide them to a final resolution
Clear and concise communication with customers by explaining procedures, answering questions, and providing information.
Handle inbound Reward order entry calls and/or inbound general inquiry and support calls in response to Reward Programs sponsored by ampliFI
Handle inbound website support as they relate to the client sponsored Rewards Programs
Provide Reward Loyalty program terms and conditions to customers.
Make outbound phone calls in follow up to a customer request or to provide problem resolution
Participate in outbound call campaigns as needed
Demonstrate patience and provide excellent customer service to callers
Comfortable multi-tasking between client programs, Company systems, and interacting with the customer
Maintain and improve quality results by adhering to Company standards and guidelines
Updates job knowledge by studying new Reward descriptions, job aids and cheat sheets, and participating in ongoing ampliFI training
Mandatory 3-week onsite training Monday-Friday
Schedule: Tuesday-Friday;1:30pm-10pm, Sunday 8am-4:30pm, Monday and Saturday off

Competencies

Empathy and compassion
Adaptability
Emotional intelligence
Attention to details
Teamwork

Skills

Communication, Phone Etiquette, Technical, Decision Making, Mathematical Skills, Prioritization, and Organization

Other Skills and Attributes

Computer Skills
Basic knowledge of Microsoft Office products required
Maintain a high level of patience while assisting customers on the phone
Flexibility with schedule
“Can do” attitude
High level of accuracy and attention to detail
Access to reliable high-speed broadband internet

Duties, responsibilities and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.