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GENERAL PURPOSE: Medical Assistant Referral Coordinator

The Referral Coordinator provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.

MAIN RESPONSIBILITIES & DUTIES: Medical Assistant Referral Coordinator

• Assists patients calling or visiting the clinic
• Initiates referral process and evaluated requirements for each referral per protocol
• Makes referral appointments and maintains referral log in Dashboard per policy
• Assists with call backs to patients, insurances, and outside providers when referring to any and all referrals
• Assists with call backs to patient at provider request
• Maintains tracking in the Dashboard
• Maintains daily EHR worklist
• Initiates referrals in a timely manner per procedure
• Tracks referral in a timely manner per procedure
• Documents in Dashboard or Centricity
• Completes referrals in a timely manner per procedure
• Completed expected amount of referral monthly
• Follows infection control per Clinical Policy and Procedure guidelines
• Records timely in EHR per the corporation’s policy and procedure in a timely manner
• Enters patient data into clinic tracking system
• Maintains professional growth by attending all meetings and in-service training
• Participates in Continuous Quality Improvement CQI activities and staff meetings
• Treats all clients, staff and the community with respect and courtesy
• Utilizes effective means to resolve conflict
• Utilize effective verbal and written communication skills
• Flexibility to work at other Ampla Health sites as needed
• Other duties as assigned by supervisor

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES

• High School Diploma or GED required
• Ability to use Microsoft Word for basic correspondence
• Ability to type a minimum of 40 WPM
• Must be able to use a calculator
• Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• Ability to adapt to specific environment and duties
• Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• Medical Assistant required