Description

20416

GENERAL PURPOSE:

Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

MAIN RESPONSIBILITIES AND DUTIES:

1. Provides first line response for users requiring assistance with IT issues and problems.
2. Follow standard help desk procedures.
3. Create trouble tickets and redirect problems to appropriate resources.
4. Escalate problems to the appropriate higher-level support.
5. Track and route problems and requests and document resolutions.
6. Prepare activity reports.
7. Provides administrative support for the IT Director.
8. IT Asset quoting and directing to Purchasing department.
9. Assist in setting up new PC profiles, Install printers, software, files, etc.
10. Other duties as assigned by supervisor

QUALITIES &CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
3. Strives to learn more and is receptive to learning different ways of doing things
4. Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. AA degree in Information Technology or 1-2 years in a healthcare support job experience
2. Excellent knowledge of Microsoft computer applications (internet explorer, Outlook, Excel, Word, PowerPoint, etc.)
3. Exceptional written and verbal communication skills
4. Organized and detail oriented
5. Works as a team member to meet goals and objectives
6. Must have knowledge of commonly-used concepts, practice and procedures in the IT field.
7. Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
8. Excellent Customer Service skills required.
9. Must understand concepts regarding to HIPAA

COMMUNICATIONS SKILLS

1. Excellent phone and commutation skills
2. Must have neat and legible handwriting
3. Must be able to interact with patients courteously and calmly
4. Ability to communicate well with the public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Works well with employees and vendors in a generally comfortable environment office. Employees must possess the following physical requirements:

1. Vision sufficient to read handwritten, typed and computer printed documents throughout the day
2. Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person
3. Motor skills sufficient to use a variety of hand-held tools and to manipulate equipment
4. Must have a high level of manual dexterity
5. Physical ability to sit, walk or otherwise stand for long periods of time, frequent bending, stooping, and stretching. Repetitive hand, arm and shoulder movements.
6. Able of lift up to 40 pounds and pushing up to 100 pounds (on wheels)

Qualifications

GENERAL PURPOSE:

Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

MAIN RESPONSIBILITIES AND DUTIES:

1. Provides first line response for users requiring assistance with IT issues and problems.
2. Follow standard help desk procedures.
3. Create trouble tickets and redirect problems to appropriate resources.
4. Escalate problems to the appropriate higher-level support.
5. Track and route problems and requests and document resolutions.
6. Prepare activity reports.
7. Provides administrative support for the IT Director.
8. IT Asset quoting and directing to Purchasing department.
9. Assist in setting up new PC profiles, Install printers, software, files, etc.
10. Other duties as assigned by supervisor

QUALITIES &CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
3. Strives to learn more and is receptive to learning different ways of doing things
4. Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. AA degree in Information Technology or 1-2 years in a healthcare support job experience
2. Excellent knowledge of Microsoft computer applications (internet explorer, Outlook, Excel, Word, PowerPoint, etc.)
3. Exceptional written and verbal communication skills
4. Organized and detail oriented
5. Works as a team member to meet goals and objectives
6. Must have knowledge of commonly-used concepts, practice and procedures in the IT field.
7. Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
8. Excellent Customer Service skills required.
9. Must understand concepts regarding to HIPAA

COMMUNICATIONS SKILLS

1. Excellent phone and commutation skills
2. Must have neat and legible handwriting
3. Must be able to interact with patients courteously and calmly
4. Ability to communicate well with the public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Works well with employees and vendors in a generally comfortable environment office. Employees must possess the following physical requirements:

1. Vision sufficient to read handwritten, typed and computer printed documents throughout the day
2. Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person
3. Motor skills sufficient to use a variety of hand-held tools and to manipulate equipment
4. Must have a high level of manual dexterity
5. Physical ability to sit, walk or otherwise stand for long periods of time, frequent bending, stooping, and stretching. Repetitive hand, arm and shoulder movements.
6. Able of lift up to 40 pounds and pushing up to 100 pounds (on wheels)