MUST HAVE SKILLS (Most Important):

3-5 years Instructional Design and Development and/ or Performance Management Content management background

Great written communication skills Technical writing skills

DESIRED SKILLS:

Advanced adult learning skills Basic program management skills Content Management system preferred

Adobe Experience Manager (AEM)

Advanced Microsoft skills; Word, Excel, PowerPoint Basic graphic skills

JOB DUTIES:

Performance Management position responsible for design and development of performance support content for priority business initiatives and/or products/service/systems requiring training for successful execution.

Maintain appropriate categorization of content including policies, processes, procedures etc.

Appropriately tag content with metadata to improve content reuse and ensure correct placement.

Work collaboratively with other workgroups and stakeholders to develop the most effective material.

Ensure relevance, quality, and accuracy of tools and processes by conducting end-user testing and validation.