Description

 POSITION: Outreach Specialist

REPORTS TO: Director of Growth

FLSA STATUS: o exempt 

POSITION SUMMARY: Promote awareness and education of Hospice and Palliative Care services to the health care community and act as liaison between organization and providers

EDUCATIONAL QUALIFICAITONS:

• Bachelor’s degree in marketing, human resources, nursing or related field preferred.
• Minimum 2-3 years’ professional experience required 
• At least 2 years’ experience in end-of-life care preferred
• Hospice experience strongly preferred
• Demonstrated knowledge of hospice and palliative care

KNOWLEDGE AND SKILLS:

• Knowledge of and commitment to the hospice philosophy of care
• Ability to work on an interdisciplinary team 
• Ability to work a flexible schedule
• Willingness to work with patients/ families regardless of race, color, creed, age or sexual orientation. Must respect their beliefs and philosophy with an attitude of openness and receptiveness
• Excellent communication and interpersonal skills 

Requirements

TRAINING-Initial And Ongoing:

• Complete Hospice volunteer/staff training program
• Complete Hospice orientation 
• Obtain eight hours of continuing education per year, including mandatory safety in-service
• Attend minimum of six staff meetings per year

DUTIES AND RESPONSIBILITIES:

• Assist in orienting new team members, as requested
• Participate in quality improvement program
• Adhere to strict confidentiality 
• Adhere to safety policy and practices
• Complete employee time record accurately on a timely basis
• Cooperate with all government agencies and outside auditors
• Assist with updating policies and procedures, as appropriate
• Complete annual TB screening
• Assure all license, certifications, continuing education information, and any other required documentation are submitted to human resources and kept current
• Maintain up-to-date documentation required and specified in Hospice policy and procedure
• Perform other duties assigned by supervisor
• Demonstrate knowledge of federal, state and other regulations governing hospice care
• Work with supervisor to design and carry out a strategic marketing plan for health care providers
• Make frequent and ongoing contacts with all area hospitals, adult care homes, skilled nursing facilities, home health providers and key physicians based on strategic plan
• Develop, maintain and analyze on an on-going basis data on all providers
• Provide regular and informative reports on all activities and future strategies
• Work closely with care teams to maintain knowledge of special needs or concerns
• Educate providers about referral process and assist as needed
• Coordinate ongoing education for all new and current physicians in the service area making regular visits to key physician offices
• Address referral partner complaints or concerns, collaborate with team and follow-up with customer to ensure satisfaction
• Maintain brochures and appropriate written materials in health care provider locations
• Demonstrate understanding of nursing home regulations
• Work with interdisciplinary team members to establish and maintain positive working relationships with referral partners
• Develop educational materials and programs for facility personnel
• Cultivate relationship with hospitals across geographical service area
• Cultivate relationships with home health and related providers through regular and ongoing contacts
• Identify and coordinate education programs for providers
• Assist public relations and marketing coordinator with coordinating and implementing special days such as doctor’s day, nurse’s week, etc.
• Serve as Hospice representative on appropriate community initiatives 

PHYSICAL QUALIFICATIONS: 

• Speech and hearing skills necessary for telephone interaction and face to face contact
• Visual acuity to read chart and physician’s orders
• Ability to stand and walk for long periods of time
• Manual dexterity with the ability to manipulate office equipment and keyboard for an extended period of time
• With assistance, ability to lift and support an average of 30 lbs
• Ability to sit as required to perform duties 
• Ability to pull/push, and bend frequently
• Ability to squat, kneel, climb, and balance

SPECIAL REQUIREMENTS:

• Must have an automobile with required insurance coverage and state driver’s license