GENERAL SUMMARY OF DUTIES:

Responsible for performing customer service functions, from greeting patients, registering and processing all patient appointments, answering phones, calling patients, initiates insurance verification, and posting payments, scheduling patient appointments, and assuring all data is collected from the patient, sending and receiving medical records, sorting mail, scanning and attaching documents.

MUST BE FULLY VACCINATED FOR COVID 19

Supervises: No supervisory responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greets customers in polite, prompt, and helpful manner. Provides any necessary instructions or directions. Informs appropriate department or staff person of a person’s arrival.
• Conducts all business with exceptional customer service, putting the patient’s health and needs above all else.
• Updates patient’s information, collects copays, provides any necessary forms needing completion, and obtains signatures as necessary. Elicits verbal confirmation of patient demographic information on each visit.
• Completes necessary paperwork, including but limited to: work excuses, medical release requests, data collection, and insurance verification. Uses computer system to generate information necessary for billing.
• Maintains clean, orderly waiting area including beverage area and reading materials.
• Answers phones in a pleasant manner and deals with patient’s needs expeditiously.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, data collection and analysis, scanning and attaching, scheduling, and other tasks as needed.
• Supports the agencies Mission, Vision and Values Statement.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITES

REQUIRED

• Ability to work in fast-paced, high productivity environment.
• Ability to exercise judgement and make decisions.
• Excellent communication skills to communicate with patients.
• Ability to perform while under stress.
• Ability to document accurately and concisely.
• Careful attention to detail and ability to multi-task.
• Ability to maintain patient confidentiality.
• Ability to type 25-30 wpm
• Proficient use of computers including Microsoft Office applications.
• Ability to operate general office equipment.
• Ability to work with minimal supervision, independently, as well as in a collaborative team setting.
• Strong organizational skills with the ability to prioritize and meet deadlines
• Requires knowledge of Commercial and/or Government Payors.
• Project a pleasant and professional image.
• Have compassion and caring in dealing with others.
• Perform tasks appropriately and efficiently.
• Tact and diplomacy in interpersonal interactions.
• Understanding patient education needs and how to share information with patients and families effectively.

PERFERRED

• Bilingual English/Spanish Preferred
• Medical Assistant experience preferred

EDUCATION:

High School Diploma or GED

EXPERIENCE:

Minimum of one (1) year of experience working in a health care setting.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using calculator and computer keyboard necessary. Must be able to carry 20lbs.

ENVIRONMENTAL/WORKING CONDITIONS:

Ambient room temperatures, lighting and a traditional office environment exists. May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE. Exposure to virus, disease, and infection.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type: Full-time

Pay: From $13.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Internal Medicine
• Ob/Gyn
• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Extended hours
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person