Summary: To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Outlined below. Additional duties may be assigned.

CUSTOMER SERVICE/SALES:

Ensure that current patients’ needs are met in a timely manner.

Manage invoicing and accounts receivables based on patient purchases and insurances claims

Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).

Conduct effective telephone follow up to reschedule “no shows” and cancellations according to procedures.

Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.

Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Care Coordinator.

Identify community events and organizations to promote and identify sales opportunities.

Act as a liaison with physicians’ offices to maximize referrals.

RESPONSIBILITIES:

Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.

Assemble, maintain and process patient charts according to policies and procedures.

Maintain well organized appointment schedule to optimize patient care and revenue opportunities.

A keen ability to maintain and develop physical and electronic filing systems.

Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.

Maintain and process insurance documentation.

Follow established procedures for:
Cash management, receivables, and payables
Patient transactions
Clinic supplies
Clinic maintenance
Mail handling
Hearing aid clean & checks

Compile reports as required.

Effectively use the Centre Management System or The Clinician System to enter patient information, transactions, and lead tracking.

Maintain an organized and clean working environment.

Education and Experience: High School Diploma or equivalent. Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required. Past experience working with senior population is an asset.

WC Code in CA 8810
WC Code in DE 0953
WC Code in PA 0953
WC Code in TX 8832