Description

Job Title: Communications Specialist (Dispatcher)

Job description

We are looking for a reliable On-Site Communications Specialist (Dispatcher) to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities and Duties

• Obtain and act on information quickly and accurately in emergency situations.
• Exercise good judgment in emergency situations.
• Prioritize calls according to urgency and importance
• Remain calm and effective under heavy workloads and in emergency situations.
• Provide field units with information about orders, traffic, obstacles and requirements
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Translate information to the appropriate ambulance crew
• Operate a multi-line telephone console system
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Perform emergency medical dispatch and crisis intervention services
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Receive emergency and non-emergency calls and record significant information
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
• Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
• Learn street locations, station locations, and geography of the areas served.
• Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).
• Learn Dispatch Department organization, policies, and operating procedures.

• Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other information
• Verify customer's insurance information.

• Must verify insurance information and eligibility
• Must input verified insurance information into system
• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.

• Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.

Qualifications

Qualifications and Skills

• High school diploma or GED required.
• 6 months experience in customer service or other direct customer contact work required
• 6 months call center experience in a fast-paced work environment required