At AmeriPro EMS, our unwavering commitment to prioritizing people lies at the very heart of our values. We are dedicated to fostering an inclusive environment that encourages individuals to apply while embracing their true selves as part of our team. Joining the AmeriPro EMS family isn't just about employment; it signifies becoming a cherished member of our community. As an IT Tech I, your role transcends the ordinary. You'll be entrusted with vital responsibilities, including installing, maintaining, testing, and repairing intricate systems and networks. This position calls for the application of your core technical expertise to lead our IT initiatives and provide top-tier technical support to our corporate users at all locations.

Key Responsibilities:

Troubleshooting and Support:

• Offer assistance with a wide range of software applications and hardware systems for both local and remote users.
• Provide personalized instruction and training on new or updated technologies, including onboarding for new employees.

Technical Maintenance:

• Execute routine technical support and maintenance tasks.
• Keep record-keeping systems up to date, including comprehensive documentation of projects and user instructions.

Inventory Management:

• Monitor equipment and material inventory levels.
• Conduct data entry and maintain records, including project documents, user instructions, reports, and system error logs.

System Maintenance and Testing:

• Regularly perform support, maintenance, and testing of technological systems.
• Diagnose and resolve general hardware, software, and network issues and conflicts.

Hardware and Software Evaluation:

• Collaborate in the assessment, evaluation, and recommendation of hardware and software solutions, as well as network upgrades.
• Participate in the installation, configuration, and maintenance of computers, workstations, network infrastructure, and related equipment.

Additional Duties:

• Fulfill any other assigned responsibilities as needed.

We invite you to be part of our team at AmeriPro EMS, where our people-first approach ensures a supportive and rewarding environment. Your skills and passion for helping others will have a meaningful impact here. We want to be a part of your professional journey; regardless of what road you want to take to get there, we are here to help you achieve your career goals.
Benefits:
At AmeriPro EMS, we value our team members and offer competitive compensation packages, including a 401(k) plan, ongoing training and professional development, flexible scheduling options, and opportunities for career advancement.

Minimum Qualifications:

• Ability to work independently.
• Basic computer skills with A certification.
• Strong research and problem-solving skills.
• Professional interaction with vendors.
• Excellent interpersonal and customer service skills.
• Access to reliable transportation.
• Flexibility with work schedules.

Education/Licensing/Certification:

• High school diploma.
• Valid state driver's license.
• CompTIA A Certification or equivalent Technical IT Certification.

Other Knowledge and Skills:

• Stay updated on technology advancements, equipment, laws, regulations, standards, and systems.
• Uphold HIPAA compliance.
• Strong multitasking ability in a fast-paced environment.
• Adherence to high standards of practice and education.
• Maintain personal ethics on and off duty.
• Preserve confidentiality of sensitive information acquired during professional duties.
• Understand and adhere to company policies related to this position.