POSITION SUMMARY:

Essential Duties and Responsibilities

• Maintain the New Hire and Exiting employee access for all systems as defined by the hiring Director and approved by Human Resources as necessary based on Roles Based Access.
• Monitor Help Desk tickets and assign appropriate resources (IT, RAMTech, Executive, assist as trained).
• Track and Report ticket resolution, time on task, and self-help database for minor employee resolution items.
• Audit, report and maintain current system for Roles Based Access and assure proper security profile assignment by employee based on position changes and/or discharges.
• Ongoing maintenance and publication of employee-based resources to an AmeriPro Employee App.
• Compliance, reporting and notification of KnowB4 Training by employee.
• Maintain par levels for on-hand equipment.
• Work with HR on tracking equipment assignment to employees and recovery.
• Minor System Administration tasks (password resets, name changes, role changes, to be trained).
• Represent IT for Employee Anonymous Reporting (Ethics & Compliance) Hotline.
• Research and Order appropriate IT services for new physical locations.

Non-Essential Duties and Responsibilities

• Perform other duties as assigned.

Physical Requirements- (Field Employees Only)

Minimum Qualifications:

• Able to work independently.
• High level computer skills.
• Excellent interpersonal skills.
• Service oriented.

Education/Licensing/Certification:

• High school diploma.
• Current state driver’s license.

Other Knowledge and Skills:

• Working knowledge of basic IT functionalities and procedures.
• Maintains professional competence and demonstrates concern for the competence of other members of the EMS health care team.
• Maintain HIPPA Compliance.
• Strong ability to multi-task at a high pace environment.
• Ability to uphold standards of practice and education.
• Ability to adhere to standards of personal ethics, on and off duty, which reflect credit upon the profession.
• Does not use professional knowledge and skills in any enterprise detrimental to the Company or to the public well-being.
• Ability to respect and hold in confidence all information of a confidential nature obtained in the course of professional work unless required by law to divulge such information.
• Has good working knowledge of all company policies pertaining to this position.
• Good knowledge of common physical illnesses, obvious symptoms, and medical terminology.