Provide thought leadership to diverse team, including affiliate and vendor partners, that are performing the processing, service, and administration of complex and high risk products within Operations. Provide coaching, development and support to staff members to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Serve as leader resource and subject matter expert in project and business driven initiatives. Key Responsibilities Provide thought leadership and coaching, including providing work direction and support to team on process, procedures, escalated and complex issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements. Influence management team to implement process improvements, proactively identifying and resolving complex business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Partner with internal and external business partners to effectively identify and minimize risk. Serve as lead resource and subject matter expert in projects and business driven initiatives within team and across Operations, that generally have larger enterprise-wide impacts. Provide consultation to management team through appropriate leadership techniques, including goal setting, managing performance, coaching and developing staff to promote both individual and team success. Provide guidance on all levels of processes and procedures as well as compliance and regulatory requirements. Consider impacts related to implemented changes and communicates appropriately. Required Qualifications Education: Bachelors degree or equivalent (4-years) 7 to 10 years relevant experience required Extensive experience working in operations, processing or customer service team. Strong consultative and relationship building skills with the ability to effectively partner and influence both internal and external partners. Preferred Qualifications Deposit Account operational experience. Vendor oversight and management. Demonstrated thought leadership experience. Strong communication skills, including ability to explain complex scenarios in an understandable manner. AAP (Accredited ACH Professional) Certification. About Our Company We’re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Business Support & Operations Line of Business BANK Bank We’re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.