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Client Services Representative

West Valley City, UT | Full Time
9 Days Ago

Job Description

The Customer Service Representative will help customers with questions and complaints. Also, give customers information and an understanding of our products and services to better serve their needs.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude towards customers always.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels i.e., phone, email, text, etc...
  • Acknowledge and resolve customer complaints 
  • Know our products inside and out so that you can educate and answer customer questions
  • Take inbound and make outbound calls
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • 0-1 years’ experience in customer service and/or call center environment.
  • Proficiency with computers programs such as MS Office and Google Suite
  • Strong organization, time management, and multitasking skills.
  • Excellent communication skills: written and verbal.
  • Ability to remain calm and professional when customers are stressed or upset
  • Passionate about helping customers achieve their financial goals  
  • Pleasant, friendly, and a team player attitude with an ability to adapt to change
  • Must be able to take direction and constructive criticism

Education:

  • High School Diploma or Equivalent; some college preferred

Company Benefits:

  • Schedule Monday through Friday shifts
  • Future Career Path opportunities
  • Medical, Dental, and Vision
  • Pet Insurance
  • Company Paid Group Life/ AD&D Insurance
  • 7 Paid Holidays and 2 Flex Days to use at will
  • Paid Time Off
  • Flexible Spending/ HSA
  • Employee Assistance Program (EAP)
  • 401(k)/match
  • Disability Insurance
  • Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

Company Overview

  • Website americor.com
  • Headquarters IRVINE, CA
  • Size 200 - 500
  • Founded 2009
  • Type
  • CEO BANIR GANATRA
  • Revenue <$5M
  • Industry Business Services
  • About americor
  • Americor is a leading finance technology company providing credit, debt and lending solutions to clients. By combining our proprietary technology and data integration we have come up with a solution that is fast, transparent and innovative. At Americor, we have a unique resolution plan designed to help individuals and struggling families get out of debt fast. We offer a FREE debt analysis and consultation to evaluate your current financial situation.

Skills for Client Services Representative

The job skills required for Client Services Representative include Customer Service, Products and Services, Communication Skills, Time Management, Futures, Call center etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Services Representative

The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as an Account Services Representative Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.

How to Become a Client Services Representative

If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.

Step 1 Understand the job description and responsibilities of a Client Services Representative

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Step 2 Knowing the best tips for becoming a Client Services Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Client Services Representative

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