2 Bilingual Call Center Representative Jobs in Manitowoc, WI
Americollect Inc. is Hiring a Bilingual Call Center Representative Near Manitowoc, WI
Applicants must be fluent in both English and Spanish to apply for this position.
Serving Patients:
- Places and receives phone calls to/from patients of Americollect's clients to collect payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
- Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
- Engages in active listening with callers, confirming or clarifying information and diffusing upset patients as needed.
- Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
- Follows department processes and procedures in compliance with industry laws and regulations.
- Refers patients and accounts to other departments as appropriate.
- Establishes meaningful relationships with peers to facilitate open dialogue and trust, fostering a team environment of collaboration.
- Meets the key performance indicators and expectations established for the position.
- Performs all duties above with the highest integrity and confidentiality.
- Pursues available professional development to support team and organizational goals, leveraging reputable resources to grow skills, knowledge, and abilities. Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
- All other duties as assigned.
Required Education:
- High School Diploma / GED (Completed or Actively Enrolled)
- 1 year(s) of experience in a customer service capacity preferred
- 1 year(s) of experience contributing to a team culture of learning and growth preferred
- 1 year(s) of experience speaking Spanish fluently in a professional setting helpful, ideally in a customer service capacity
- Basic understanding of contact center processes and techniques preferred
- Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred
- Fluent in English/Spanish languages required, ideally with bilingual knowledge of business terminology
- Proficient in typing 45 words per minute required
- Proficient in Microsoft Office Suite preferred
- Proficient in leveraging technology platforms preferred
- Proficient in managing a multi-line phone system preferred
Job Summary
Full Time
$31k-39k (estimate)
04/22/2024
05/11/2024
arssllc.com
Atlanta
<25
Related Companies
The following is the career advancement route for Bilingual Call Center Representative positions, which can be used as a reference in future career path planning. As a Bilingual Call Center Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Call Center Representative. You can explore the career advancement for a Bilingual Call Center Representative below and select your interested title to get hiring information.
