Essential Functions & Responsibilities:

• Prepares routine letters to members, subordination agreements as requested, partial lien releases as required and full satisfaction of mortgage releases on liens which are paid in full.
• Provides information regarding mortgage products. Handles inquiries from members and employees regarding the servicing of real estate loans, such as questions relating to payments, insurance, taxes, etc.
• Performs escrow analyses annually & ensures that all insurance coverage and endorsements are properly maintained. Determines that all escrow accounts are current and all escrow is paid in a timely manner.
• File maintains index changes on adjustable-rate loans. Verifies that rate changes are accurate and notices are mailed in a timely manner.
• Responsible for organizing closed real estate files and tracking final titles to ensure they are received in a timely manner.
• Cross sells appropriate credit union products and services.
• Performs other job-related duties as assigned.

Performance Measurements:

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Physical Requirements: Light lifting required.

Work Environment: Prompt regular attendance at the assigned workspace is required.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization