1 Collections Counselor Job in Birmingham, AL
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Americas First Federal Credit Union is Hiring a Collections Counselor Near Birmingham, AL
Essential Functions & Responsibilities:
- Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
- Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
- Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Ensures the appropriate records are maintained and required reports are prepared on all collection activity.
- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
- Performs other job-related duties as assigned.
Performance Measurements:
- Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
- Maintain accurate and complete records of all collection and recovery activity.
- Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.
- Identify and inform management of potential underwriting problems.
- Provide informed, professional, and accurate service and support to all members and employees.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results. Must possess good organizational skills. Must exhibit good decision-making skills and be able to provide support to other position within the department.
Physical Requirements: Light lifting required.
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Summary
Full Time
$42k-53k (estimate)
06/09/2023
05/11/2024
americasfirstfcu.org
Birmingham, AL
<25
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The job skills required for Collections Counselor include Communication Skills, Integrity, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Counselor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Counselor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Counselor positions, which can be used as a reference in future career path planning. As a Collections Counselor, it can be promoted into senior positions as a Credit and Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Counselor. You can explore the career advancement for a Collections Counselor below and select your interested title to get hiring information.
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