Job Description

Looking for a new opportunity? We are a small company in Dassel and are looking for someone to join our sales team.

American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide.

American Time's clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports & entertainment, and transportation customers.

Sound interesting? We'd love to talk to you about joining our team.

• Our Inbound Sales & Support Representatives are responsible for providing quality and efficient customer service in all aspects of call center participation, by greeting and interviewing customers through telephone, voice mail, fax, in person or e-mail;
• following product and troubleshooting guides; researching answers; guiding client through corrective steps. Call Center employees will obtain and verify customer information;

entering order and customer information; and confirm pricing.

Duties and Responsibilities

• Answer phones and respond to customer requests, selling product and place customer orders in computer system
• Meet or exceed net booked sales goal
• Analyze and rectify customer concerns providing technical support and troubleshooting assistance on products using established procedures
• Prepare quotes and offer appropriate products / quotes to meet customers' needs with a profitable outcome
• Knowledge of products in the ATS catalog
• Recommend additional products or services upselling to meet customer needs
• Conduct live Chats with customers online
• Customer outreach to connect with current customers providing offers or services
• Responsible for growing profitable sales with current base and products
• Responsible for sales through addition of new products and new customers
• Provide customers with product or service information to assist them in determining appropriate merchandise to purchase in their applications therefore controlling returns
• Provide best solutions for the customer
• Responsible for entering cases for technical support and returns
• Provide a high quality of customer service to existing and potential customers

Competencies / Skills Required

• Excellent phone etiquette skills
• Ability and willingness to be part of a team which includes working together cohesively towards a common goal,
• Creating a positive work atmosphere and supporting each other to combine individual strengths to enhance team performance
• Maintain a courteous and professional manner when dealing with internal and external customers and vendors
• Ability to communicate technical information to non-technical audiences
• Ability to handle multiple projects and details simultaneously
• Must be committed to accuracy and able to pay close attention to detail
• Well-developed oral and written communication / grammar skills
• Ability to readily isolate, evaluate, and solve problems with sound judgment
• Dedicated to ongoing education for changes in industry standards and trends
• Ability to maintain confidentiality both within and outside of the company
• Ability and discipline to follow all company policies including safety policies and procedures

Education and / or Experience

Minimum 1-3 years' experience in a sales / marketing / customer service environment, including phone and keyboard skills.

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