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**Senior Sales Support Specialist - Fiber**

** El Paso, Texas**

**Senior Sales Support Specialist - Fiber**

** El Paso, Texas**

"If youre getting ready to start your career with AT&T know that youre expected to work hard."

Kyle P Channel Manager, B2B Sales Development Program "At the same time, you have the ability to grow professionally. The connections youre going to make inside of the company are connections youll always have and need to further your career."

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.

As a Senior Sales Support Specialist, you will act as lead sales order support and issue resolution for sales channel(s).

* Represent sales order operations within a sales channel and oversee operational processes in support of the channel.

* Responsibilities include account issue resolution, resolving customer billing and, order and account set-up.

* Oversee sales orders and sales order system to ensure accurate receipt and booking of orders.

* Interacts with sales management staff on issues pertaining to account management and may participate on projects on an as needed basis.

* Troubleshoot, research and resolve issues relating to implementation, outages due to account set up errors and billing problems for customers.

* Process order changes from customers.

* Direct and coordinate the processing of sales orders.

* Monitor sales orders system to ensure accurate receipt and booking of sales orders.

* Respond to inquiries regarding status of orders and resolves customer order difficulties.

* Ascertain related data such as ship to, bill-to and quantity.

* Complete and maintain associated records, documents and logs.

* Review of inventory levels at sales locations to identify potential shortages and recommend corrective actions.

* Maintain an escalation path for emergency orders.

* Enable sales staff to meet the needs of customers.

* Ensure adequate stock of inventory for sales team to fulfill orders.

* Resolve difficult order fulfillment issues and find solutions in timely manner.

Required Qualifications:

2 years experience in wireless industry.

Knowledge of the inventory and order fulfillment processes.

Sense of urgency in meeting customer commitments.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Ability to work extended hours, including evenings and weekends and holidays The successful candidate will be able to perform the following with or without reasonable accommodation:

Ability to stand for long periods of time

Ability to lift up to 50 pounds

Ability to work extended hours, including evenings and weekends and holidays

Ability to operate a personal computer, wireless equipment, copier and fax

Preferred Qualifications:

Experience in OPUS, Oracle Inventory Module, Telegence, and Compass.

Strong organizational skills and attention to detail.

**Job ID** 2156190 **Date posted** 02/04/2022 **Benefits**

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**