Program Coordinator

Indianapolis IN

Hybrid Work Schedule

Hourly Pay: $18.90/hour

The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location. The unit is responsible for addressing inquiries from county Prosecutor’s offices and other outside sources as well as serves as the primary point of contact for employers. Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.

Duties:

• Answer the EMU ACD phone line in a courteous and professional manner in order to address the caller's issues, update critical employee data, update company data, provide lump sum totals, and provide support to the caller by delivering quality customer service.
• Respond to the emails and faxes for the EMU helpdesk practicing proper email etiquette.
• Research the ISETS data base, resource programs, and the internet to update employer information in addition to sending letters, making phone calls, sending e-mails, etc. to the employer to obtain the necessary data needed and/or verify the data.
• Work with the county prosecutor staff in responding to their requests to add/update employer information.
• Provide training to employers and county caseworkers on policy and procedures.
• Work reports to identify employers, change addresses for employers and participants, or update critical employee data.
• Work data clean-up reports to ensure employer data reliability

Requirements:

• Knowledge of basic personal computer operations
• Proficient in Microsoft Office Products
• Proficient in keyboarding
• Experience providing customer service internally and externally.
• Experience working in a fast paced/high volume work environment
• Focus working on excel spreadsheets (intermediate)
• Experience in an office environment
• Experience working with data